Geeze, I'm full of questions lately.
One of the annual expenses that we use our tax return money for is to pay for anti-virus software.
We use Norton 360. It just automatically renewed, which I hate and I thought that I turned the automatic renewal off but apparently not. The price tag: $85.19 for 1 year. I went to the Norton website, to see how much money I saved through the automatic renewal. Cause, you know, I should save something for letting them just charge my credit card when they want to. I was surprised to see Norton 360 on sale for $49.99. So why did they charge my credit card $85.19?
After almost 20 minutes on hold, I finally spoke to a very nice customer service rep and she refunded my credit card $35. Yay for me! I almost didn't bother. Sometimes, I get so tired of dealing with companies and customer service just to get them to do what is right. I expected some excuse from them so they wouldn't have to give me the discounted price, but there was a renewal button right on the website under the $49.99 price so I had to try.
I was very impressed with how this issue was handled. There were no arguments or excuses. She just asked what website I saw that price at and told me she would be refunding the difference. (hmmm... I wonder if there's a website out there with an even lower price).
How many people just let the automatic renewal go through without checking the price? I almost did. In fact if I hadn't thought to right this post, I never would have checked to see if I saved any money.
I'm happy enough with Norton. We haven't had any major viruses. We had gotten a re-direct virus with google chrome that was a pain to get rid of. It seemed like if it got too bad, I could run Norton Power Eraser and it would be better for a while and then come back. Lately though, it hasn't been doing it so maybe Norton figured out a permanent fix. And now that I've had this experience with the customer service at Norton, I am a little happier. $35 Happier! :)
I had a computer once that I would just bounce around from free trial to free trial and it really screwed up my computer. After that I started using Norton because that's what my mom always bought. So I'm curious to see what products others would recommend.
What do you use?