I went to Acme today. Just a quick stop for some produce on my lunch 1/2 hour which turned out to be not so quick. Here's what happened:
Me (watching the cashier ring up my produce): "Did those apples just ring up at $4.99 per pound?"
Cashier: Yeah. It looks like you picked the organic ones.
Me: Yes, their organic, but the sign said $1.99 per pound.
Cashier: Um. Well. I typed in the code that was on them. That's how we know how much the are. The register says they're $4.99 per pound and they are the organic ones.
Me: Yes. But I know these were only supposed to be $1.99 per pound. That's what the sign said. The Organic Gala Apples were $2.29 per pound. The organic fuji's were $2.29 per pound and the organic red delicious were $1.99 per pound. I double checked before I put the apples in my cart. (I'm Thinking: See I'm miss smarty pants. I can recite the price of the apples. I'm obviously right, your wrong. Fix it now)
Cashier: Well, I could just take them off for you if you don't want them.
Me: But I do want them.
Cashier: Hold on. (Discusses with customer service) I'll have to call someone from produce if you want them or else I can just take them off if you don't.
Me: Go ahead and call produce. I know the sign was there. I need apples so if I don't buy these ones I'll just have to go back over to produce to pick out new ones so I might as well just wait here for the price check and get the ones I wanted.
The Cashier calls the produce guy and we wait for about 3 minutes while he does a price check.
Cashier: He said they are $4.99 per pound.
Me: That's not what the sign said. Go ahead and take them off and I'll go over there myself.
I finish checking out and carry the darn $4.99 per pound apples with me back to the produce section. There is the produce kid standing in the organic section holding a sign that says "Red Delicious $1.99/lb.".
Produce Kid: Can I help you?
Me: Yeah. I'm the one with the apples.
Produce Kid (looking embarrassed): Uh. Yeah. The sign did say $1.99 per pound so that's what you should get them at.
Me: Right. Thanks (thinking - You freaking idiot. Why didn't you say that to the cashier?!)
Back in line - Cashier: Did you get the apples figured out?
Me: Yes! The produce kid took the sign down. He was holding it there when I got back there.
Cashier: Oh maybe he didn't realize there was a sign until after he confirmed the price.
At this point I was so furious I didn't say anything else. But really?! What did we wait 3 minutes for a price check for?! Hello!
Cashier: Well, I don't know how to ring these up at $1.99 per pound because if I use the code its still gonna say $4.99
Me: You can't enter the price manually
Cashier: No. Well at least I don't know how.
OMG - She said she would estimate it and make it in my favor. Her estimate was $2.44. At this point, I didn't really care as I was already running late now. So I paid it. I just figured it out and it should have only cost me $2.36.
I did email the company once I got back to work because I was so furious. I don't want to get anyone in trouble but... Seriously! Talk about horrible customer service. And how hard would it be to ask someone how to ring it up manually. I was a cashier at a grocery store for a couple years and did it all the time. I can't believe there isn't a way.
Total Spent out of grocery budget: $25
$243 left for the month of February